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Privacy Policy

Last updated:

1. Introduction

INSTASHIP (“we”, “us”, or “our”) operates shipment tracking, logistics, and related services through our websites, applications, and integrations (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you use our Services, including when we communicate with you via WhatsApp and other channels.

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2. Data we collect

We may collect the following categories of information:

  • Identity and contact data: name, phone number, email address, business name, and similar identifiers you or your organization provide.
  • Shipment and order data: tracking numbers, delivery addresses, pickup locations, status updates, proof of delivery, and related operational information.
  • WhatsApp and messaging data: phone numbers, message content, timestamps, delivery/read receipts, and session metadata necessary to send service notifications (e.g. tracking updates, OTPs, support messages) in line with applicable law and WhatsApp’s terms.
  • Technical data: IP address, device/browser type, approximate location derived from IP, cookies, and similar technologies where used.
  • Account and authentication data: login identifiers and security-related information for our portals (e.g. B2B, operations, courier apps).

3. How we use your data

We use personal data to:

  • Provide, operate, and improve the Services (tracking, pickups, deliveries).
  • Send transactional and service messages, including via WhatsApp, where you have opted in or where permitted by law (e.g. order updates, delivery coordination).
  • Authenticate users, prevent fraud, and protect security.
  • Comply with legal obligations and respond to lawful requests.
  • Analyze usage in aggregated or de-identified form to improve our products.

4. WhatsApp (Meta)

Our use of WhatsApp Business messaging is subject to WhatsApp Business Terms of Service, WhatsApp Business Solution Terms, and Meta’s policies. Meta processes certain data when messages are delivered through its infrastructure. We do not use WhatsApp to send marketing messages unless permitted by law and by your consent or opt-in where required.

5. Legal basis (where applicable)

Depending on your jurisdiction, we rely on one or more of: performance of a contract, legitimate interests (e.g. securing our Services), consent (where required), and legal obligation.

6. Sharing of data

We may share personal data with:

  • Service providers who assist us (hosting, messaging, email/SMS, analytics).
  • Meta / WhatsApp, to the extent required to deliver WhatsApp messages.
  • Couriers, warehouses, and partners involved in fulfilling shipments.
  • Authorities when required by law or to protect rights and safety.

We do not sell your personal data as a commodity. We may share data as part of a business transfer (e.g. merger) with appropriate safeguards.

7. Retention

We retain data for as long as needed to provide the Services, meet legal, tax, and accounting requirements, and resolve disputes. Retention periods may vary by data category and jurisdiction.

8. Security

We implement appropriate technical and organizational measures to protect personal data. No method of transmission over the Internet is 100% secure; we strive to follow industry practices appropriate to our risk profile.

9. Your rights

Depending on applicable law (e.g. GDPR, local data protection laws), you may have the right to access, rectify, delete, restrict processing, object, or port your data, and to withdraw consent where processing is consent-based. To exercise these rights, contact us using the details below.

10. International transfers

If we transfer data across borders, we use appropriate safeguards (e.g. standard contractual clauses) where required by law.

11. Children

Our Services are not directed at children under 16 (or the minimum age in your country). We do not knowingly collect personal data from children.

12. Changes

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may require additional notice where required by law.

13. Contact

For privacy-related questions or requests, contact the data controller:

You may also use the contact details in the footer of our website.